We are Kezana General Trading LLC (“Kezana”), with our principal office at Office 3001, Prime Tower Business Bay P.O. Box 23390 Dubai, United Arab Emirates, a specialized electronic information solutions provider, providing universities, schools, and medical, corporate and government libraries with the most authoritative electronic resources and learning solutions. Our product, DeepKnowledge™ is a Software as a Service (SaaS) designed to help institutions launch their internal e-library. Our software is designed to provide secure access and secure session to the end-users where they can conduct their research at their institution’s e-library database with a personalized interface and while getting the technical support they need.
Your institution utilizes our DeepKnowledge product for its e-library, and thus we collect and process some of your personal data as described in detail below.
NAME & SURNAME
E-MAIL
PROFESSION & SPECIALIZATION
USERNAME & PASSWORD
NATIONAL ID/STUDENT ID/DEPARTMENT/FACULTY
In the case of self-registration, we collect your personal data when you self-register yourself to the platform and submit your personal data for signing up by completing the entry fields we provide.
In the case of Single Sign On (SSO), we retrieve your personal data from your institution’s Identity Provider (IdP) system when you sign up.
In the case of customer onboarding, we collect your personal data when your institution signs you up to the platform.
We collect your name & surname for the purpose of identifying you in the DeepKnowledge e-library platform and process such personal data for the purposes of providing you with secure access to the online resources as an authorized end-user.
We collect your e-mail to activate your account and process it for the purposes of enabling secure access, providing end-user support and running the communications regarding the usage of the e-library platform when necessary. Only if you explicitly consent for receiving marketing e-mails, we will use your e-mail information to send marketing e-mails for the purpose of informing you on the products developed and/or distributed by the TechKnowledge Group.
We need to know your profession & specialization to enhance your experience by customizing/categorizing content in the platform thereby allowing easy access to relevant content based on your profession & specialization, and to fulfill our contractual reporting obligations of providing anonymous usage reports to your institution, which your institution needs for analyzing efficacy of its e-library resources. Only if you explicitly consent for receiving marketing e-mails, we will also use your profession & specialization data to send you marketing content which we consider relevant for you.
We provide you with a username & password to provide you with a secure & operational session in the DeepKnowledge platform which also satisfies our obligation to implement adequate technical measures required by personal data protection laws.
We collect your [national ID/student ID/department/faculty] during sign up as per the request and instructions of your institution, and process this personal data merely as a processor on behalf of such your institution. The data controller in respect of such personal data is your institution. Only if you explicitly consent for receiving marketing e-mails, we will use your department & faculty data as a data controller, to send you marketing content which we consider relevant for you.
As per our contractual obligations with your institution and our legitimate interest in customer satisfaction, we are required to provide you and other end-users of your institution, with secure, operational and user-friendly access to your institution’s e-library resources. Furthermore, we are required by personal data protection laws to provide you with a secure access. For these reasons, we collect the personal data listed above. Only if you explicitly consent for receiving marketing e-mails, we use your e-mail, profession & specialization and department & faculty data for sending you marketing e-mails as explained above.
In order for (i) you to have secure and easy access to the DeepKnowledge platform, (ii) you to have continuous end-user support as required from time to time and (iii) us to develop technical features to enhance the end-user experience in line with changing needs and demands, we provide our software and services to you in cooperation with the TechKnowledge group companies ( https://www.techknowledge.me/contact-us.html) operating in Turkey and different countries around the world. For this reason, subject to our data privacy policies, guidance and restrictions, our group company in Turkey as well as our group companies in other countries also process your abovementioned personal data.
DeepKnowledge utilizes the infrastructures of Amazon AWS and Microsoft Azure whose servers are located outside of Turkey, in the United States of America. We also utilize services of third-party service providers located outside of Turkey for IT and cyber-security matters. The reason for choosing the aforementioned servers/infrastructures and third-party service providers outside of Turkey is to utilize leading servers/infrastructures and services on a global scale in order to provide you with a well-run, user-friendly and secure platform. In accordance with the personal data protection laws, such utilization of servers, infrastructures and services of third-party service providers located outside of Turkey is considered as transfer of personal data outside of Turkey.
You may use your application right provided under Article 11 of the Personal Data Protection Law by submitting an application form . You may also send the application form to Office 3001, Prime Tower Business Bay P.O. Box 23390 Dubai, United Arab Emirates by courier or to privacy@techknowledge.ae by e-mail or by other means in accordance with the Communiqué on the Principles and Procedures for the Request to Data Controller issued by the Personal Data Protection Authority.
We are Techknowledge General Trading LLC (“Techknowledge”), with our principal office at Office 3001, Prime Tower Business Bay P.O. Box 23390 Dubai, United Arab Emirates, a specialized electronic information solutions provider, providing universities, schools, and medical, corporate and government libraries with the most authoritative electronic resources and learning solutions. Our product, DeepKnowledge™ is a Software as a Service (SaaS) designed to help institutions launch their internal e-library. Our software is designed to provide a secure access and a secure session to end-users where they can conduct their research at their institution’s e-library database with a personalized interface and while getting the technical support they need.
LOG IN/OUT TIME
DEVICE/BROWSER/OPERATING SYSTEM TYPE
IP ADDRESS/PROXY
LOCATION
UNIQUE ID & SESSION ID
SELECTED LANGUAGE
SELECTED VIEW TYPE & MODE
SESSION QUALITY
PREFERENCES & FAVORITES
SEARCH HISTORY, VIEWED PAGES & CLICKED LINKS
ANSWERS TO THE SURVEYS PREPARED BY YOUR INSTITUTION
We collect your above-mentioned personal data automatically through the DeepKnowledge platform during your session.
We collect your answers to the surveys when you submit them on the DeepKnowledge Platform.
We collect and process your log in/out time, device/browser/operating system type, IP address/proxy, location, unique ID and session ID data for the purposes of providing you with a secure & operational session on the DeepKnowledge Platform and to protect your account and the e-library platform from unauthorized access, which is also a legal requirement under personal data privacy laws and our agreement with your institution. As mentioned in the table above, we also use some of this personal data to provide end-user support when necessary.
Your selected language, selected view type & view mode and session quality is only collected and processed for the purposes of providing you with a more convenient and personalized session on the platform.
We collect and process your preferences & favorites and search history, viewed pages & clicked links for the purposes of providing you with a more convenient and personalized session on the platform and to fulfill our contractual reporting obligations with your institution to produce anonymous usage reports, which are required in order to analyze the efficacy of your institution’s e-library resources.
Your institution may launch surveys on the e-library platform. Your answers to the surveys will be collected and recorded on the DeepKnowledge platform. The data controller in respect of this personal data is your institution.
As per our contractual obligations with your institution and our legitimate interest in customer satisfaction, we are required to provide you and other end-users of your institution, with secure, operational and user-friendly access to your institution’s e-library resources. Furthermore, we are required by personal data protection laws to provide you with a secure access. For these reasons, we collect the personal data listed above.
In order for (i) you to have secure and easy access to the DeepKnowledge platform, (ii) you to have continuous end-user support as required from time to time and (iii) us to develop technical features to enhance the end-user experience in line with changing needs and demands, we provide our software and services to you in cooperation with the Kezana group companies ( https://kezana.net) operating in Turkey and different countries around the world. For this reason, subject to our data privacy policies, guidance and restrictions, our group company in Turkey as well as our group companies in other countries also process your abovementioned personal data.